Monday, 13 February 2012

Armchair Auditing - Slight Disappointment

So, today was the first day that I could expect any information back from any of the Councils that I've contacted so far.  I'll be honest, I wasn't expecting anything back yet at all.

I've had a number of acknowledgement letters, and one refusal.  It's the refusal that disappoints me.  Any Housing Benefits system is going to be based on a database.  That database, if its up tot he job, should be searchable.  Ashford Council have told me that their system cannot provide the information that I have requested.  The have said that this is because a "new program" would need to be written to get the information, and the cost of this would exceed the £450 limit.  I very much doubt that this is the case.  It should be a fairly simple database query, See for my request, and their response.  Before I request an internal review of this decision, I've asked them who their Benefits assessment software is provided by.  There are only a handful of firms that provide this software, and I know of most of them.  I would be hugely surprised if any of them can't provide this data.

I shall be watching this request quite closely.

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